Questions, answered.
If something isn’t covered here, message us on WhatsApp — a person will reply.
How FiEV works.
FiEV runs an EV-as-a-Service platform. Delivery riders subscribe to electric scooters on weekly or monthly plans; Fleet Partners own the vehicles; Franchise Partners run local hubs; and FiEV operates the technology and standards that hold it together. We own no vehicles ourselves.
We went live in Delhi in August 2026 and the service is open to any rider who qualifies. We are running 250+ vehicles today and adding more. Lucknow follows, then further cities through Fleet and Franchise Partners.
Our plans are built for delivery partners working with food delivery, quick commerce, e-commerce and courier platforms. You will need valid identity proof, address proof and a driving licence.
₹1,540 for a 7-day plan or ₹6,160 for a 28-day plan, paid in advance by UPI AutoPay. A refundable security deposit also applies — amount to be confirmed.
Fleet Partners purchase electric scooters at ₹50,000 each, minimum five vehicles, and lease them to FiEV for 36 months. You retain ownership and receive ₹2,500 per vehicle per month. At the end of the term you can retain the vehicle or transfer it back for an estimated ₹7,500 residual.
No. It is a commercial lease. You purchase and own a physical asset and lease it to FiEV for a rental. It is not a deposit, not a security, and carries no investor protection. Please read the agreement and take independent advice.
Franchise Partners run a local FiEV hub — vehicle handovers and returns, inspections, maintenance coordination and rider support — under our SOPs and brand. Commercial terms are being finalised.
WhatsApp is fastest. You can also use the contact form or email us. We aim to respond the same working day.
Renting a scooter.
You will need identity proof, address proof and a valid driving licence, uploaded through the rider app during digital KYC. [to be confirmed] — the exact checklist is being finalised.
Yes — a refundable security deposit of ₹2,000, paid before handover. Refund terms are being finalised. [to be confirmed]
Your subscription covers the vehicle, servicing and maintenance coordination, the rider app and customer support. [to be confirmed] — whether insurance, charging or battery swapping are included is being finalised.
All plans are paid in advance through UPI AutoPay. Your subscription activates once payment is confirmed, and you will get automatic reminders before each renewal.
Report it in the app or to your local hub. Routine maintenance and breakdown coordination are handled by your Franchise Partner hub; we aim to get you back on the road the same day wherever possible.
Subscriptions run for the period you paid for. At the end of a term you can renew, switch plan, or return the vehicle after inspection.
Still not sure?
Ask us directly. No form-filling required.